PAYMENTS AND REFUNDS

1. PAYMENT

Payment for the order is made at the time of ordering according to the terms offered by the payment providers.

MAISON ARCANE has implemented a secure payment system for all orders placed on the website. Payments are made on an external platform through a payment service provider – Hipay – implementing 3D Secure measures.

The customer must indicate their bank card number, its expiry date and the CVX code.

Following payment validation, the customer will be redirected to a 3D Secure page asking them to enter a code received by the customer according to the 3D Secure terms agreed with their banking institution. Once the transaction is validated, the customer will be redirected to the MAISON ARCANE online site, and will see their order confirmed.

2. RETURN AND REFUND

2.1 THE RIGHT OF WITHDRAWAL

In accordance with the provisions of Articles L221-18 to L221-28 of the Consumer Code, the customer has the possibility, without reason, to withdraw from his order within 14 (fourteen) days from the day of receipt of the product(s) ordered, the date appearing on the carrier's receipt signed by the customer being authentic, except in the case of a personalized order whose production has begun.

In the event of split delivery, the delivery date of the last item will be taken into account. When this period of 14 (fourteen) days expires on a Saturday, Sunday or public holiday, it is extended until the next working day.

As a reminder, the right of withdrawal only applies to consumers and non-professionals.

2.2 EXERCISE OF THE RIGHT OF WITHDRAWAL

The customer must express their unequivocal wish to withdraw. In order to facilitate the customer's exercise of the right of withdrawal, MAISON ARCANE has established a withdrawal form (link to the withdrawal form) which is recommended to be used for any withdrawal request. The customer completes the form and returns it by post to the following address, MAISON ARCANE, 127 Avenue du Maine, 75014 Paris, or via the contact form, which allows a file to be attached to the request.

Although its use is recommended, as it helps avoid misunderstandings about the purpose of their request, the customer is not required to use this withdrawal form. In any event, the customer must clearly and unequivocally express their wish to withdraw from the contract. There should be no doubt. They can use the postal address or the email address contact@maisonarcane.fr to notify MAISON ARCANE of their withdrawal, on any medium and in any manner whatsoever.

2.3 RETURN TERMS

Each product must be returned new, well protected, with its original packaging. MAISON ARCANE will not issue any refunds if the products returned by the customer do not correspond to the products ordered or have an origin other than the online site.

The customer must contact "contact@maisonarcane.fr" to indicate the reason for the return. Return shipping costs are the customer's responsibility. The customer must then drop off the package at the appropriate collection point of their choice and send it to the following address: MAISON ARCANE, 127 avenue du Maine 75014 Paris. The customer will then be reimbursed upon receipt of the products.

2.4 REFUND OF THE ORDER

MAISON ARCANE will refund the returned products, as well as the delivery costs by crediting the credit card used for payment. In the event of a partial return of the products, the delivery costs will not be refunded by MAISON ARCANE insofar as the customer has benefited from the delivery service for the retained products. The refund will be made within a maximum period of 14 (fourteen) days following the return of the products or the date on which the customer provided proof of shipment of the products (whichever comes first).